Our focus is client satisfaction and the continuous follow-up of customer relations.

April 2010 Training Schedule (PDF) February/March 2010 Training Schedule (PDF)

Todd A. Marian, COO, Help Hotline Crisis Center: "We recently chose ECMSI as our I.T. partner. As a no profit agency, we have to always be vigilant with our operating practices. Not only am I satisfied with the cost of the project, I am also satisfied with the service provided..."
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Jerry Savo, Meridian Services: "In the past year, ECMSI has improved are service to employees and our customers by developing a system that works with are business needs. The professionalism your staff has shown is second to none and Meridian Service is grateful for your assistance. We look forward to working with ECMSI in the future and continuing to build our relationship. Thanks again for all you do!"
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Michael Senchak, Mahoning Valley Hospital: "Choosing a provider for computer services that meets the overall needs of a business is a crucial decision. Mahoning Valley Hospital first contracted out networking services from ECMSI in November 2003 and remains a very satisfied customer..."
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Michael Vallas, Ankle & Foot Care Centers: "The quality of service we have received from ECMSI has been superb. Their technical support of our network and stand-alone systems has been first rate and affordable..."
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Our suite of Managed Services delivers enterprise capabilities to smaller businesses. ECMSI provides the hardware, configuration, setup and installation of solutions tailored to your needs and budget. We then supply ongoing management, monitoring and maintenance services so you can focus on your core business operations and leave your telecommunications network to the experts.

Founded in 2000, ECMSI is a leader in network services for small- and medium-sized businesses, offering a proven service portfolio for customers looking for simple monitoring services to complete outsourced IT solutions. ECMSI's proactive services enable customers to lower IT service costs, usher in a new sense of business security and, foremost, provide customers peace of mind knowing that their IT services are in trusted hands.

Information Technology is the #1 budget item after HR, yet it is the least understood. Allow us to use our network expertise to help you reduce your computer maintenance costs and increase the service quality and reliability of your IT infrastructure.  One of the hardest parts of maintaining a computer network is trying to predict what will fail and when.  Putting predictability into your IT infrastructure will reduce downtime and improve productivity. 

Why Choose ECMSI as YOUR Information Technology Support Partner?

We can help keep your key business tools like employee computers, servers, e-mail and Internet up and running by working to reduce the amount of issues that you experience. With our Managed Service Programs we'll have network technicians looking after your workplace to deal with issues BEFORE they affect your productivity.

Our programs can address your critical business needs by:

 Giving you peace of mind: Let us be your network watchdog, enabling you to focus on your core business activities instead of putting out fires when network disruptions occur

 Enabling business continuity by proactively detecting and resolving your computer problems BEFORE they happen through scheduled preventative maintenance activities and real-time network monitoring probes that are designed to keep your computer network operating as efficiently as possible

 Safeguarding the integrity of your critical data by providing regular computer checkups to ensure that patches and antivirus updates for your network have been completed, thereby reducing the likelihood of your network being compromised by a virus or worm attack

 Stabilizing and rationalizing your IT spending: Through our proactive approach, we will remove ‘emergency service call’ from your vocabulary and help to create more predictable IT spending patterns

 Access to a wealth of IT expertise and experience: Our staff has over 50 years of combined experience in the computer and network technology fields.

Services Provided

 Availability, Performance and Predictive network failure monitoring to ensure your key business tools such as e-mail and Internet are functioning optimally and efficiently

 Backup System Monitoring and Management to ensure that your computer system backups occur as scheduled and that your important business data is backed up properly

 Virus Protection Monitoring and Maintenance to ensure that your antivirus programs are functioning properly and updates to your system are being received and installed

 Patch Level Management to ensure that the Windows servers in your network are always updated with the latest Microsoft security patches

 E-mail Performance Monitoring to monitor all the essential elements of your Microsoft Exchange Mail Server to ensure the highest level of availability, reliability and optimization

 Scheduled onsite network technician time for proactive and preventative Windows Server maintenance

 Proactive remote maintenance and support to avoid interfering with productivity of the employees on your business network

 Network Health Assessment to determine the overall stability of your computer network

 IT Consulting Services to help you rationalize your IT spending, enabling you to make more informed business decisions – you'll get CIO expertise without the CIO price tag!

 Comprehensive reporting to continually inform you about the current health of your computer network and to outline the work performed

 Priority Response when unforeseen emergency issues do arise you move to the front of the service ticket queue

Managed Service Offerings

• Managed Network Monitoring
• Managed Workstation
• Managed Servers
• Managed Printers
• Firewall Monitoring (Routers)
• Anti-Spam for Exchange Servers
• Managed Black List Monitoring
• Antivirus Monitoring & Management
• Managed Internal Backups
• Monitored Internal Backups
• Remote Backups
• Security Patch Level Monitoring

Desktop Computer & Server Monitoring and Maintenance Services

 Monitor for hard drive capacity and CPU utilization

 Ensure your antivirus program is functioning properly and that updates are being installed daily on every desktop in your network

 Ensure each desktop and servers are always being updated with the latest Microsoft security patches

 E-mail Perimeter spam and virus scanning to reduce the litany of junk email and potentially harmful viruses that can destroy or damage your network

 Assist in designing computer policies around application compliance to ensure that only business-approved software is running on your workstations, for even greater control and peace of mind

 Assist with end-user questions and requests with our helpdesk or on-site

 Assist with projects like moving, adding, or changing your desktops

Virtual CIO Assistance to Help with your IT Infrastructure Planning Needs

Under this module, we can assist with:

 Policy Development

 Budget Planning Assistance to determine future IT expenditures