IT Management

 

ECMSI's team is focused on keeping you productive. Our helpdesk resolves over 70% of all issues remotely, saving our partners time and money. 35% of our tickets are self-generated from our state-of-the-art network monitoring system that alerts us when there is an issue that can cause future problems and downtime. Being proactive, not reactive, is the key to our success in providing our customers stability.

ECMSI's proactive services enable customers to lower IT service costs, usher in a new sense of business security and, foremost, provide customers peace of mind knowing that their IT services are in trusted hands. We manage all hardware and business software:
Servers, PCs, routers, printers, scanners, Exchange mail, backup software, along with providing our partners with key productivity software antivirus, content filtering, spam filtering, and local and remote backup tools to stabilize the environment.

Partner with ECMSI and stay focused on your business and keeping your staff productive.

We are “Your IT Department” and Managed Services Provider

 

Why ECMSI?

 

We provide the team to keep your keep employees productive. With our Managed Service Programs, we'll have network technicians looking after your workplace to deal with issues BEFORE they affect your productivity. Our programs can address your critical business needs by:

 

  • Giving you peace of mind: Let us be your network watchdog, enabling you to focus on your core business activities instead of putting out fires when network disruptions occur.
  • Enabling business continuity by proactively detecting and resolving your computer problems BEFORE they happen through scheduled preventative maintenance activities and real-time network monitoring probes that are designed to keep your computer network operating as efficiently as possible.
  • Safeguarding the integrity of your critical data by providing real-time checkups to ensure that patches and antivirus updates for your network have been completed, thereby reducing the likelihood of your network being compromised by a virus or worm attack.
  • Stabilizing and rationalizing your IT spending: Through our proactive approach, we will remove "emergency service call" from your vocabulary and help to create more predictable IT spending patterns.
  • Access to a wealth of IT expertise and experience: Our staff has over 50 years of combined experience in the computer and network technology fields.

 

Services Provided

 

  • Availability, Performance and Predictive Network Failure Monitoring to ensure your key business tools, such as e-mail and Internet, are functioning optimally and efficiently.
  • Backup System Monitoring and Management to ensure that your computer system backups occur as scheduled and that your important business data is backed up properly.
  • Virus Protection Monitoring and Maintenance to ensure that your antivirus programs are functioning properly and updates to your system are being received and installed.
  • Patch Level Management to ensure that the Windows servers in your network are always updated with the latest Microsoft security patches.
  • E-mail Performance Monitoring to monitor all the essential elements of your Microsoft Exchange Mail Server to ensure the highest level of availability, reliability and optimization.
  • Scheduled On-Site Network Technician Time for proactive and preventative Windows Server maintenance.
  • Proactive Remote Maintenance and Support to avoid interfering with productivity of the employees on your business network.
  • Network Health Assessment to determine the overall stability of your computer network.
  • IT Consulting Services to help you rationalize your IT spending, enabling you to make more informed business decisions—you'll get CIO expertise without the CIO price tag!
  • Comprehensive Reporting to continually inform you about the current health of your computer network and to outline the work performed.
  • Priority Response —When unforeseen emergency issues do arise, you move to the front of the service ticket queue.

Managed Offerings

 

We are “Your IT Department,” so we manage all aspects of your infrastructure of your network to protect your investment. We keep our eyes on your network 24 x 7 by monitoring and managing the following:

 

Productivity Management

  • Servers
  • Workstations
  • Printers
  • Routers

 

Security Management

  • Firewalls
  • Spam Filtering
  • Web Content
  • Server and PC Patch Management

 

Protective Investment Management

  • Internal Backups
  • External Redundant Backups
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Testimonials
Todd A. Marian, COO, Help Hotline Crisis Center
"We recently chose ECMSI as our IT partner. As a no profit agency, we have to always be vigilant with our operating practices. Not only am I satisfied with the cost of the project, I am also satisfied with the service provided..."
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Jerry Savo, CFO, Easter Seals
"In the past year, ECMSI has improved our service to employees and our customers by developing a system that works with our business needs. The professionalism your staff has shown is second to none and Easter Seals is grateful for your assistance. We look forward to working with ECMSI in the future and continuing to build our relationship. Thanks again for all you do!"
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Michael Vallas, Ankle & Foot Care Centers
"The quality of service we have received from ECMSI has been superb. Their technical support of our network and stand-alone systems has been first rate and affordable..."
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Joe Sylvester, Turning Point Counseling Services
"Ralph Blanco has provided TP all our technical assistance for our computer system for over ten years and has been outstanding in the service he has provided."
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