Testimonials

 

"We recently chose ECMSI as our IT partner. As a no profit agency we have to always be vigilant with our operating practices. Not only am I satisfied with the cost of the project, I am also satisfied with the service provided. I have peace of mind that our confidential documents are secure on our server. I want to thank Ralph and his entire team for a job well done."

Todd A. Marian
COO, Help Hotline Crisis Center
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"In the past year, ECMSI has improved are service to employees and our customers by developing a system that works with are business needs. The professionalism your staff has shown is second to none and Easter Seals is grateful for your assistance. We look forward to working with ECMSI in the future and continuing to build our relationship. Thanks again for all you do!"

Jerry Savo
CFO, Easter Seals
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"We have been a client of Executive Computer Management Solutions for over eight (8) years. The quality of service we have received from ECMSI has been superb. Their technical support of our network and stand-alone systems has been first rate and affordable. In addition, ECMSI updated our website to match the professional image we were seeking. They have been very responsive to our needs and have consistently demonstrated an ethical approach in our business relationship. I make a point of recommending ECMSI to other companies."

Michael Vallas
Practice Administrator, Ankle & Foot Care Centers
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"I would like to thank you and your staff for a very positive year of transition to our new server, countless new PCs/laptops and your professional IT support. Do to the recent economic pressures it was essential for us to update our IT capabilities and increase efficiency. ECMSI helped us do just that on nearly every aspect of our system. Your upgrades and our employee’s direct access to your help desk has helped us  cover the loss of our internal on-site IT staffers and allowed us to achieve a manageable IT budget. ECMSI has stabilized and secured our network and continues to assist us on many facility integrating IT related issues, as they arise. You are currently managing our spam filtering, antivirus, local and remote backups (essential in emergency health preparedness) while proactively patching our systems and protecting us against security threats, thus reducing our downtime. We would like to thank ECMSI for your continued management support of our systems and our staff."

Wesley J. Vins, MS
Health Commissioner
Columbiana County General Health District
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"Your company as a whole is absolutely wonderful from your friendly, knowledgeable staff to your strong community service. We are lucky to have you as our IT support."

Tricia L., Easter Seals

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"Time and again, they have come to my rescue! ECMSI employees are always cheerful and helpful."

Ankle and Foot Care Centers, Columbiana

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"Always very efficient and courteous every time I call or e-mail with a problem or computer question. Thanks."

J. Eaton, Meridian Community Care

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"The ECMSI staff is friendly, fast and effective in working with the computer/ technical needs of organizations and business."

P. Petras, Help Hotline

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"The staff of ECMSI are very responsive when I phone for service. It's convenient when they just "remote in" and look at the problem I'm calling about. They are very friendly and keep me running--I am dead in the water without my computer."

L. Richter, Meridian Community Care

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"The last service calls seemed to be mind bogglers, but after time, it was taken care of and even fixed an old mind boggler that couldn't not be taken care of for me. Way to go – ‘killing 2 birds with 1 stone’!"

P. Burke, Easter Seals

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"When I have had a problem, I have gotten an immediate response and the representatives have been very cordial."

N. Pilger, Meridian Community Care

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"Every time I have called for help, the problem was always diagnosed and solved within minutes. I would strongly recommend EMSCI to anyone who is in need of qualified computer networking."

A. Lang, The Culinary Arts Center

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"You guys are doing a great job!!!"

Art C., Gia Russa Specialty Foods

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"This is the first time I’ve called the help desk and they were very helpful and efficient. I am an on-call scheduler and normally work from home. They needed me in the office today and when I had a problem with my computer, they really helped get it fixed quickly."

L. Robich, Easter Seals

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"When the computer goes down... I am always relieved to speak to a human being on the other end of the line instead of being prompted... that human voice always gives a little reassurance!! THANKS SO MUCH for ALL you guys do!!"

A. Pounds, Meridian Community Care

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"ECMSI has always been very professional and prompt whenever I have needed them. I never feel frustrated or disappointed in ECMSI. I know that when I call, everything will be okay. I have all the trust and faith in them. I highly recommend them to everyone who is or who has been upset or frustsrated with their vendor. A very warm and friendly experience from the secretary to the tech and management - U R Great!"

Ankle and Foot Care, Niles

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"It's awesome to have ECMSI located very close to our office, we always receive personal attention and are treated very respectfully. We rarely have 'down' times and when it does happen, it is resolved very quickly and we are able to get back on track. Everyone was very helpful. Thank you ECMSI."

Marie, Easter Seals

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"ECMSI has been a life saver for me when I have problems. Several times, my computer has frozen on me and after a quick call to the help desk; the problem has been taken care of quickly. Always friendly and helpful."

Howard, Carney-McNicholas

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"We have had great service with ECMSI. They are fairly new to us and we could not be more pleased with their timeliness and knowledge."

Donna S., Comp One

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"I would suggest ECMSI to everyone. No matter when I call, or how many times I call, everyone is very friendly and courteous and gets back to me quickly and are very knowledgeable on all problems and solutions. Staff extremely great. It is a pleasure working with them now and in the future. Keep up the good work."

Lynn, Ankle and Foot Care Centers

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"You all are terrific and knowledgeable. In the past, I have always feared it when an IT person "touched" or tried to fix my computer, because after they fixed it, there were always other problems....this does not happen with your staff!!! Love you guys!!!! You make me feel safe using my system; and when it fails, you have always fixed it so quickly that it felt seamless to me....thank you all so much for such great service and knowledge!!!!"

Peggy M, Gia Russa Specialty Foods

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"The service we receive from ECMSI is outstanding. The staff members are all extremely helpful and knowledgeable. They approach a support issue with the attitude that my problem is their problem."

C. Santangelo, Easter Seals

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"I want to say how nice it is to have an actual human-being answer the phone! Laurie is always friendly and kind and concerned that I get the help that I need. And what can I say about Tom? He is the best--brilliant, kind, considerate, fantastic sense of humor, and a generally all-around nice guy! Usually when I call there, I'm in panic mode because of a problem, and I can always depend on Laurie, Tom, Matt, Dave--actually everyone there to help -- I feel like I'm calling friends when I call there! Thanks for everything!!"

Carol R., St. Christine Church

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"I believe the employees of ECMSI go above and beyond to understand our company's needs. They give great advice and support on daily and project related needs and issues. I have always been happy with the timeliness of their responses."

A. Manley, Meridian Community Care

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"Your staff has always been very efficient in helping with our needs at St. Christine Parish. Thanks."

Colleen R., St. Christine Church

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"Matt has always been able to fix any problem I have had with professionalism and he seems to be a young little genius when it comes to computers. Thanks Matt!"

N. Montagna, Help Hotline

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"Ralph Blanco has provided TP all our technical assistance for our computer system for over ten years and has been outstanding in the service he's provided."

J. Sylvester, Turning Point Counseling

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"ECMSI is an honest and efficient service. The techs are knowledgeable and friendly. I would recommend ECMSI to any company looking for expert service for their computer systems."

T. Ramun, Old North Church

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"When I have problems getting signed on my computer and when things popped up on my PC that shouldn't , I message the Tech or call and they call me right back in no time and fix the problem. The Techs that come to our office are very friendly and very knowledgeable. I would recommend your service to anyone. Thank you for your services."

K. Rounds, Meridian Communuity Care

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"During a recent upgrade which involved changing out my laptop, I experienced a variety of problems with my new PC. The technicians at ECMSI were resilient and determined to solve my problems. Some of the problems were related to software glitches, but there was also a problem with the PC itself. The guys responded quickly while sharing their knowledge to get things straightened out for me. I appreciate their timely response and professionalism. Thank you. "

Jerry Burnett, Facilities Manager, Meridian Community Care

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"Thank you for your excellent service."

E. Drugan, Columbiana County Board of Health

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"The transition of Celtic to Easter Seals went smoothly as a result of technicians who were both knowledgeable and eager to assist our team. Your team listened to our issues and concerns and methodically worked through each of them. As a result, services to our clients were uninterrupted and our staff had the tools in place to keep business moving. Thank you ECMSI!!!"

M. Pusch, Easter Seals

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"When I thought I had lost an important document in my files, ECMSI was quick to find it for me, much to my relief!"

K. Reece, RN, Easter Seals

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"The staff at ECMSI is very knowledgeable, helpful and courteous. Any request or question I have is always handled in a professional, timely manner. They do a great job!"

D. Mengor, Meridian Community Care

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"We have always received fast and friendly service from all of the techs and office staff at ECMSI. They are also very patient with those of us who are not computer experts! Thanks for the great service!"

Ankle and Foot Care Centers, Salem

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"ECMSI has been so helpful and with all of the issues that have come up at Meridian. They are always available at the time of the first phone call. You can expect a friendly voice when you call, and also a knowledgeable person to direct you to whomever is available. Any experience that I have ever had with them has been positive, and I have always been given same day service."

J. Bertolini, Meridian Community Care

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"Whenever I have needed assistance from the Help Desk, they have always responded quickly. I once had a virus in my computer so severe that the hard drive had to be taken back to the office for repair. Knowing how much I needed my computer to complete my job duties, they had it repaired and back to me within one business day. I really appreciate all that they are able to do for our company. Keep up the great work!!"

D. McGarry, Meridian Community Care

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"Very nice and polite and always helpful when I have to call in."

D. Chuck, Columbiana County Board of Health

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"We have been with ECMSI for many years and have watched this company grow and expand their services to accommodate their customer needs. Their customer service has evolved and they strive for 100% satisfaction and it shows with the work they have done for us."

Jamie H, Gia Russa Specialty Foods

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"Whenever I contact ECMSI, the first person I talk to is Laurie and she is always so sweet and helpful and gets me as quick as possible to one of the guys at the help test. The ‘technical engineers’ are always very helpful and amaze me with their knowledge of the computer and the programs I use. I have been working mostly with Matt lately and I feel he is invaluable to my work at Ankle and Foot Care Centers. Thanks to all."

Betty, Ankle and Foot Care Centers

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"I needed a remote desktop added to my computer for access into certain programs. The tech called and took care of it right away. And he was very friendly!! I appreciate great tech support!!"

C. Derthick, Easter Seals

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"The ECMSI team rocks!!!!!"

Renee C., Gia Russa Specialty Foods

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"ECMSI has gone above and beyond the call of duty with making house calls, after hours, when needed and necessary. You have put together a nice, young aggressive team with a 'can do attitude' that usually results in the proper solution. Thanks for the help and support."

Tom D., Gia Russa Specialty Foods

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"Thank you for such a great staff."

Carole, The Georgetown

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"It is a pleasure dealing with ECMSI. Any problems that I have had have been taken care of immediately and receptionist is very courteous."

Anonymous

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"I haven't had any issues with service or support from ECMSI...very quick and friendly service!"

B. Newhouse, Meridian Community Care

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"The relationship, experience and positive attitude that I have received at all times when needing assistance from the technician demonstrates the friendliness, knowledge as well as the engineers skills in communicating and completing the tasks to my satisfaction. Thank you for such excellent service."

J. Drugan, Columbiana County Board of Health

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"No changes are needed; the service is always courteous and timely no matter how many times I have called in the same day. Thank you ECMSI that I can call any time and know I'll be treated as though I'm your only customer!"

Anonymous

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"I have no suggestions at this time. I am very happy with the service we receive from the ECMSI team. They are always very professional and prompt in getting the issues corrected."

Renee C., The John Zidian Company (Gia Russa)