After switching to ECMSI our uptime has drastically increased.
I would highly recommend you and ECMSI. While the pricing may seem a bit high, cutting corners when it comes to IT expenses does not end well. We too previously were with an IT firm that was "cheaper". We had a tremendous amount of downtime and issues with cheap hardware failing. After switching to ECMSI our uptime has drastically increased leading to a more profitable business far offsetting the minor increase in IT expenses.
Monitoring: While individuals believe they may be able to perform their own backups, I disagree that it is beneficial to an organization. There are certain things that you want to leave to the professionals and monitoring and backups are definitely one of those items. By not worrying about the backups and monitoring it allows the business more time to do what they do best, run their business. In addition to freeing up their time, it also allows piece of mind that the backups are tested and guaranteed to work. What good is a backup if it is corrupt? Most organizations who perform their own backups in my experience never test them. In the event of a true disaster recovery they are left without a viable backup. Typically I find that the data a company is backing up is vital to their operations. What is a day of extra downtime worth to the organization? My final thought is who is left accountable when a recovery is needed and the backup is corrupt? I believe it is better to hold one person accountable (in this case ECMSI) to eliminate the finger pointing and extra communication needed in the event of an emergency.
We have had really, really bad support and now we feel we're in great hands!
In healthcare IT support for hardware just like in software choice you definitely get what you pay for and support is everything! ECMSI is super easy to work with, very responsive, and knows who you are when you call! Tagging of all equipment makes it super easy too. We have had really really bad support and now we feel we're in great hands!
We were extremely uncomfortable that our data was open to hacking, that out backups were not "good", and our data was not secure. In the event of any type of audit our practice was at risk for not keeping patient data secure until ECMSI came onboard. We also had no anti-virus protection and it truly was a miracle we didn't obtain a virus & lose data.
Practice Manager, Comprehensive Physicians Associates
I can’t imagine doing business without them now.
Price: As a non-profit, we spend our money very wisely. We always try to keep costs down as much as possible so that there is more money to provide services to our clients. Over the years we have had CEO change over and have looked into other options for our IT services. ECMSI has always come out being our best and most economical option. They really are very inexpensive compared to most. I believe that cheaper options just don't provide the same service. Monitoring: I can honestly say that when we first started working with ECMSI, I had my concerns about monitoring. They have proven their worth over and over since that time. I can't imagine doing business without them now.
Systems Administrator, Easter Seals and Youngstown Hearing and Speech
When it comes to up-time, data management, and digital communication, the experience and expertise of a trusted IT partner are worth the extra investment.
In our approach to bidding contractors of any kind (including an IT partner), we have found that the cheapest bidder is not always the best fit. Conservative spending is certainly important, especially for a nonprofit organization. However, if those front end savings don’t meet the needs of the organization, it can actually bring about more expenses on the back end. When it comes to up-time, data management, and digital communication, the experience and expertise of a trusted IT partner are worth the extra investment. Our internal data is one of our most precious organizational resources. In today's digital age, this precious resource is at risk due to unexpected hardware malfunctions, cyber-attacks, computer viruses, and more. Protecting and preserving our systems with a trusted partner offers a peace of mind that is almost impossible to quantify. Offsite monitoring allows us to focus on what we do best, rather than attempting to provide internal systems protection against threats that we don't often know even exist.
Executive Pastor, Old North Church
When the monitoring ended we were told that our IT services provider was excellent.
For many years, our company only contacted computer/networking companies when we had a technical problem that could not be handled internally or we were in need of hardware and/or software upgrades. Usually, the cost for this type of mindset ends up being higher than IT monitoring and long-range hardware expansion since the problem has probably taken your network offline and your staff is twiddling their thumbs since they cannot work. Before contracting with ECMSI I did a comparison of our annual computer costs versus the contract costs and there was not a significant increase. Add to that my time spent trouble shooting and correcting computer issues has significantly been reduced which allows me to take on other tasks. It might seem intuitive to only spend money on computer maintenance when you think it is needed, but in today's cyberspace environment, anticipating for and protecting against future issues is imperative. We were contacted by law enforcement a few years ago asking us to monitor our computer network because they believed that some unfriendly foreign entity was attempting to hack into our network to "borrow" our IP address. Of course, we complied once we verified that they were legitimate. They put a parallel monitoring system in place on our server and watched network traffic for a period of time. In the end no one was able to access our network or borrow our IP address. This is totally due to the fact that ECMSI had put effective security protocols in place that work. When the monitoring ended we were told that our IT services provider was excellent. Kudos to ECMSI. It is a huge relief to me that I do not need to worry about the day-to-day networking issues that I did in the past. It is done automatically at ECMSI. ECMSI takes care of it all.
Heller, Maas, Moro and Magill Co., LPA
That audit would have been a nightmare if it wasn't for your asset management software and the amount of time they put in to get us compliant.
Yes you guys are not the cheapest, but we also get a lot of special treatment for that. People who know our systems and users very well. This is incredibly useful when it comes to new solutions and changes in our environment. It also comes with other perks for large projects, for example when we were audited by Microsoft. That audit would have been a nightmare if it wasn't for your asset management software and the amount of time they put in to get us compliant. Monitoring has been very useful to us. There are many times when things go down at night that you guys fix it and I won't even know it was broken until I came in the next morning and saw the email. Also we've had a few instances where we've gotten a crypto virus which locked half of our network share. Luckily we had pretty extensive backups and lost very little data. There has also been many times when we have deleted files that we needed or corrupted files, and because we had you guys manage our backups, it was very easy to obtain those files again. It's saved me a few times when I corrupted program files I were creating and didn't have my own backups. Also knowing that we could lose all 4 of our buildings and our data would be stored somewhere safe is very reassuring.
Computer Information Systems Supervisor, The Zidian Group
ECMSI has maintained our backups, security and overall network health seamlessly.
Let me talk about price first. As a non-profit who is funded through County Mental Health Boards which are levies controlled by the tax payers, we are also funded by grants which we are awarded through foundations, either of which is not our money, we have to be very good stewards of that money which not only effects the programs we run but the operations of our company. I paid attention to price early on since it was a good size project for a small organization like ours. I was not only pleased with the cost as it fit right into my budget I was very impressed with the service. Ralph always made himself available to answer any questions I had, and made several suggestions to help cut my costs during the installation. I was very impressed with the entire ECMSI team.
ECMSI has maintained our backups, security and overall network health seamlessly. In addition to keeping our network secure they deal with Time Warner so I don't have to. ECMSI has been a great partner for me, they take a lot off my plate so I can attend to other business.
COO, Help Hotline
You pay for great service at ECMSI and they monitor everything.
Cheaper is never better. You get what you pay for. You pay for great service at ECMSI and they monitor everything and do back-ups every evening so nothing gets lost. Just having the back-up system is worth the money because you know if something goes wrong your information will be restored. They monitor as if they were working right in your office.
Owner, Grace Exterminating
ECMSI is very quick to respond.
ECMSI support cost may be higher than others due to the expertise of the staff. They have broad knowledge over all aspects of IT that other smaller less expensive vendors may not have. ECMSI is fair and reasonable in their billing and should there ever be a billing question Ralph will personally look into it and make adjustments if needed. Your computer system is a very vulnerable system, but is also very much needed for you to operate your business on a daily basis. One hacker, spam, or virus could shut down the system for days or weeks. ECMSI has always provided this service and we have very few problems in any of these areas. In the event that we do, ECMSI is very quick to respond. I would be very uncomfortable not having our system monitored daily and I feel we would really be putting our agency at risk.
Senior VP/COO, Meridian Healthcare
With ECMSI monitoring our system we haven't had any down time due to outside forces.
Sure, everyone wants to pay the least possible. However, a good business person knows that there is more to look at besides price. The previous IT Company that we had was "cheaper", and we paid for it in "cheap" service and "cheap" solutions to our problems. The only time that you can compare pricing between two or more companies is if the products/service are identical. Everyone at ECMSI is knowledgeable, pleasant and easy to work with, even when I think that they are all speaking a "foreign" language! With ECMSI monitoring our system we haven't had any down time (knock on wood) due to outside forces. Also, we had an employee lose a large bid that he was working on. With ECMSI maintaining our back up they were able to restore the work. We lost minimal time and were able to get the bid out in time.
I have actually had technicians call me over the weekend to tell me there is something wrong before anyone in our Firm realizes it.
My first thought is that your prices are comparable. While you may not be the cheapest, in my opinion, your pricing is within reasonable limits. The service is available whenever an emergency arises. While most things can be handled remotely if it is necessary for someone to come on site that has always been done in a timely matter. I have never felt that we are being slighted by ECMSI and considering the numerous issues that they are responsible for in our Firm, I feel it is money well spent. While you may not notice the many issues that monitoring eliminates, I can see by tickets entered by ECMSI that it catches many problems before they actually become problems. I have actually had technicians call me over the weekend to tell me there is something wrong before anyone in our Firm realizes it. If the problem can be fixed remotely it is done so, if not a technician is there first thing Monday morning to fix the problem & eliminate or minimize down time.
Office Manager, Roth Blair Roberts Strasfeld and Lodge
When you calculate everything we get for the amount we pay, I would say that ECMSI is a value.
We had been burned by our previous IT company and were somewhat overwhelmed by the wide variations in price and promises coming from the companies that provided quotes for IT services. We also were concerned that you were trying to oversell us on services we weren’t sure we needed. In the end, we decided to go with ECMSI because you provided the most in-depth and professional presentation and clearly outlined what you would do for us. Since we have no qualified in-house IT staff, we chose to go with your recommendations and have ECMSI monitor our entire network. We're glad we did. After working with you for the past several years, I can tell you we have not even considered looking elsewhere. The service we have received has been top notch. We no longer have to worry about backups, viruses, data breeches, and the like. Additionally, we are notified when it's time to update our hardware or software. It's such a relief to have someone else keeping track of software updates and making sure we are always supported. It takes a tremendous load off us. Also, since we work with the government, we are highly regulated and audited on data security. ECMSI ensures that we meet every security requirement and is always available for us at audit time. If anything pops up at the office, we only need to make a telephone call or send an email and our issue is handled promptly either remotely or with a tech visit. When you calculate everything we get for the amount we pay, I would say that ECMSI is a value. All we have to do in our office is show up and turn on our PCs. They handle everything else for us, 24 hours a day, 7 days a week. We consider the services we receive, along with our peace of mind, to be well worth the cost involved.
Comp One LTD
Since ECMSI has been partnering with Carney McNicholas, things have been much smoother.
As you know I not only recommend ECMSI for Carey McNicholas but for others that I do work for. As for price, I feel our arrangement is reasonable. CM is not large enough to have their own IT staff and your organization fills our needs at a fraction of the cost. This includes issues with hardware as well as software and network issues. Since ECMSI has been partnering with Carney McNicholas, things have been much smoother. ECMSI may receive calls from any of our employees with issues and your staff is always quick to respond. If the issue cannot be solved remotely someone comes on site in a reasonable amount of time to fix whatever issues we may have. As for monitoring – in today's environment this is a must. Unless you have a full time IT person at your service, companies need the service you provide. Your monitoring has provided CM with adequate security. In addition if a server went down, your backups were in place to move date to the new server in order for use to be up in running quickly. ECMSI has been able to identify when hardware was starting to fail and CM is able to address situations before they occur. In addition to the items mentioned above ECMSI has multiple employees that can handle problems. With smaller companies if someone is out or working on another client you have to wait until that individual becomes available. Your staff is large enough and well trained that a number of individuals can handle issues when they arise.
Our company is happy with ECMSI's services and would highly recommend them to any company.
Cheaper is not always better. I have actually done quite a bit of research in the area of IT companies and this is what I've learned: The quote you're given is never the bottom line. If the price is cheaper because it doesn't include office calls only remote fixes then that's mistake #1. There will always be issues that arise that require in office IT work and can become very costly. If the price is cheaper because you are getting minimal phone support, virus prevention, maintenance and network monitoring then that's mistake #2-5. Without all the maintenance and prevention you could potentially be a victim of identity theft or your company could lose some very valuable information. How many employees does the IT Company have? They need to be available for emergencies and if they have very few employees you may wait hours or even days for help. Which again could cost your company a lot of money. Monitoring-This goes along with price. Monitoring should be one of the first things you do to protect your company. If you're not protected it could be way more costly then what you are paying an IT company. Not to mention the peace of mind knowing your network is protected. The nice thing is, as you're being monitored 24 hours a day, most of your problems are fixed before you even become aware of it. When I took this job over at my company 2 years ago I was responsible for all the services and contracts and keeping them updated. I too thought IT services were high until I looked around. You definitely get what you pay for and ECMSI has done a wonderful job. We have not had any type of "expensive" problems thanks to the monitoring we receive. Our company is happy with ECMSI's services and would highly recommend them to any company.
We also think it's important to have the personalized service that ECMSI gives us.
I would say that you definitely get what you pay for. The experience your company has is extremely beneficial and not something a start-up company may have. ECMSI has been able to address almost every problem we have had and in a very timely manner. We also think it's important to have the personalized service that ECMSI gives us. Having TJ assigned to our company makes it very helpful when we do have a problem. He is familiar with our setup and the programs we run, making things run smoothly. It is also nice to know that you are well staffed and can have a backup consultant in the event that TJ is not in or unavailable. I honestly believe that every company, no matter the size, should have some type of monitoring in place. We are a small business and have had a number of viruses and potential security breach issues that have been stopped thanks to the monitoring. If we haven't had the monitoring, we could have potentially lost some extremely important company information or given someone outside our company the opportunity to gain access to private company information such as financial records. Also, having you maintain our backups is very important to us. In the event of a catastrophic event where we lose our office/plant, we know that our financial records, etc. are backed up and will still be available. Monitoring and overall network health is also important to us for our day to day operations. We rely heavily on our computers and network functioning every day. Being down for more than a few hours significantly hurts our productivity so knowing that ECMSI is available to help when needed is very beneficial.
Director of HR, Environmental Specialists, Inc.
Their technical support of our network and stand-alone systems has been first rate and affordable.
We have been a client of Executive Computer Management Solutions for over ten years. The quality of service we have received from ECMSI has been superb. Their technical support of our network and stand-alone systems has been first rate and affordable. In addition, ECMSI updated our website to match the professional image we were seeking. They have been very responsive to our needs and have consistently demonstrated an ethical approach in our business relationship. I make a point of recommending ECMSI to other companies.
Practice Administrator, Ankle & Foot Care Centers
ECMSI has stabilized and secured our network.
I would like to thank you and your staff for a very positive year of transition to our new server, countless new PCs/laptops and your professional IT support. Do to the recent economic pressures it was essential for us to update our IT capabilities and increase efficiency. ECMSI helped us do just that on nearly every aspect of our system. Your upgrades and our employee's direct access to your help desk has helped us cover the loss of our internal on-site IT staffers and allowed us to achieve a manageable IT budget. ECMSI has stabilized and secured our network and continues to assist us on many facility integrating IT related issues, as they arise. You are currently managing our spam filtering, antivirus, local and remote backups (essential in emergency health preparedness) while proactively patching our systems and protecting us against security threats, thus reducing our downtime. We would like to thank ECMSI for your continued management support of our systems and our staff.
Wesley J. Vins, MS
Health Commissioner, Columbiana County General Health District