Testimonials

 

"We recently chose ECMSI as our IT partner. As a no profit agency we have to always be vigilant with our operating practices. Not only am I satisfied with the cost of the project, I am also satisfied with the service provided. I have peace of mind that our confidential documents are secure on our server. I want to thank Ralph and his entire team for a job well done."

Todd A. Marian
COO, Help Hotline Crisis Center
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"In the past year, ECMSI has improved our service to employees and our customers by developing a system that works with our business needs. The professionalism your staff has shown is second to none and Easter Seals is grateful for your assistance. We look forward to working with ECMSI in the future and continuing to build our relationship. Thanks again for all you do!"

Jerry Savo
CFO, Easter Seals

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"We have been a client of Executive Computer Management Solutions for over eight (8) years. The quality of service we have received from ECMSI has been superb. Their technical support of our network and stand-alone systems has been first rate and affordable. In addition, ECMSI updated our website to match the professional image we were seeking. They have been very responsive to our needs and have consistently demonstrated an ethical approach in our business relationship. I make a point of recommending ECMSI to other companies."

Michael Vallas
Practice Administrator, Ankle & Foot Care Centers
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"I would like to thank you and your staff for a very positive year of transition to our new server, countless new PCs/laptops and your professional IT support. Do to the recent economic pressures it was essential for us to update our IT capabilities and increase efficiency. ECMSI helped us do just that on nearly every aspect of our system. Your upgrades and our employee’s direct access to your help desk has helped us  cover the loss of our internal on-site IT staffers and allowed us to achieve a manageable IT budget. ECMSI has stabilized and secured our network and continues to assist us on many facility integrating IT related issues, as they arise. You are currently managing our spam filtering, antivirus, local and remote backups (essential in emergency health preparedness) while proactively patching our systems and protecting us against security threats, thus reducing our downtime. We would like to thank ECMSI for your continued management support of our systems and our staff."

Wesley J. Vins, MS
Health Commissioner
Columbiana County General Health District

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"Staff members are always polite and courteous when handling my computer issues. I appreciate that they call back to make sure my problem is fixed."

Robin Heniz, Meridian Services


"I had some problems with a pop up window coming on my screen every day at the same time. I believe the tech's name was Tom. He was very good. We worked on this project for a while trying to figure it out and he was very nice and attentive. We did figure out the problem and it was a pleasure working with him. If he said he would call me at a certain time he did it! You have a wonderful staff."

Wendy Rusback, Easter Seals


"CMSI staff are professional, friendly, and knowledgeable - from the head of the company to the service techs to the receptionist. I highly recommend their services!"

Josiah Deeter, Youngstown Hearing and Speech


"My computer was not allowing me to print from the color copier, one call and within hours I had a tech fixing the problem. Thanks to the tech I am able to print from both color copiers."

Ed Guidos, Gia Russa


"I am a demanding person when it comes to keeping our plant running; ECMSI has performed admirably in helping me maintain the control Ethernet infrastructure, always accommodating changes we need to keep our plant up to date with the demand of new technologies to keep our competitive edge."

Rich Halleland, Gia Russa


"The ECMSI staff are always very friendly, professional and helpful. I appreciate their skills and assistance!!"

Pam Petras, Help Hotline


"I always get great service and fast action to my problems, even if it takes them awhile to figure out the issue, your team always are very friendly and very knowledgeable."

Debbie Chuck, Columbiana County Health Department


"ECMSI staff is very knowledgeable and courteous. It is always a pleasure to talk and work with them."

Jacob Campos, Meridian Services


"Great personalized service. Sometimes I think I have a stupid question or problem but I'm never treated like I do. It is so nice that I understand everything I'm be asked to do and I'm not made to feel I'm inept because I am not overly computer skilled. Thank you for your patience and helpfulness."

Kim Myers, Meridian Services


"ECMSI has alway been able to fix any issue I have had."

Steve Eastman, Carney McNicholas


"ECMSI's help desk is always VERY supportive and ensures clients are taken care of."

Vikki Cunningham, Easter Seals


"Everyone at ECMSI are very efficient and take care of problems promptly. I am always notified by email of exactly what is going on with my request. Your staff is very knowledgeable and are always available to answer any questions. Thank you for such great service!!"

Kelly Meenachan, Youngstown Hearing and Speech


"I had a problem with logging in over the weekend. I called ECMSI and within 15 minutes, a technician called me and within 10 minutes, I was back up and running. Great speed and tremendous service."

Mark Brown, Meridian Services


"I would highly recommend to any of my business colleagues."

Anonymous


"I have always had technical issues taken care of while on the phone or definitely by the end of the work day. Love the staff, very friendly and personable. I trust that they can and will take care of any problem that arises. I feel they go over and beyond to keep us happy!"

Terri B., Ankle and Foot Care Centers


"Your savvy techs keep my computer rolling making it easy to produce quality work. I know that should trouble arise they are just an email or phone call away with the solution."

Stephanie Sanders, Roth-Blair


"You guys rock!"

Kelley Senchak, Meridian Services


"The staff at ECMSI are very personable and knowledgeable. They have helped with both routine and unexpected problems, taking the time to explain the issue and what can be done to remedy it. Thank you ECMSI!"

Anonymous


"I've only had to reach out to ECMSI a couple of times but every time I have they have been very prompt at getting back to me and always resolved the issue within a timely manner."

Melissa Hager, Medallion Financial


"Response time is fantastic!"

Rita Fiumara, Easter Seals


"It is great to have a great company such as yourself work to make our lives here at Meridian better. Thanks for your timeliness and effective work. You all rock!!!"

Sonya Cole, Meridian Services


"Excellent!"

Matthew Miner, Meridian Services


"Whenever I have a problem you are on the mark. Also great follow up. Thank you!"

Carl Perlino, Gia Russa


"I always get great customer service when I call the Help Desk. Everyone is friendly, and very helpful. When the tech gets on the phone, they have been very knowledgeable and patient. They walk me through the problem or remote in and fix it fast. I'm very pleased with the service I get."

Theresa Stec, Meridian Services


"Has always been helpful and friendly."

David McKay, Easter Seals


"ECMSI is a great company. Their staff is friendly, attentive and courteous. There hasn't been a computer issue that I've run into that ECMSI couldn't fix. I recommend them to everyone I know."

Ryan Kellerman, Medallion Financial


"I was so impressed. They called very quickly and he fixed the problem remotely, while I was able to continue to focus on my work."

Teresa Burk, Turning Point Counseling Services


"Every time I call the center, I always get treated with respect. My concerns are never treated as 'stupid' or wasting the tech's time. The techs are always friendly, some personal conversation while I'm waiting for the programs to run. Always very professional.

 

"The first contact person who takes the intake information is very pleasant, she is the first person a customer 'touches' when calling the center, she represents the center well. The techs call back within a few minutes, I never had to wait long."

Karen Williams, Columbiana County Health Department


"ECMSI was very fast and helped me solve my problem. I would recommend ECMSI to anyone. Enjoy working with them."

Howard Elko, Carney McNicholas


"I have worked with numerous people from there and they have all been friendly and courteous, and do know what they are doing, and answer my questions. If I need help before hours they always get hold of me and help me out no matter how many times I call them. Or if needed they come to the office and fix the problems, no matter what I need, they are they are there for me. Great job and great people—keep up the good work, you guys are fabulous! I have worked with a lot of people but you guys are the best!"

Lynn Wolski, Ankle and Foot Care Centers


"I have had two encounters with the technicians and they were very interested in making sure they understood the problem and they were very eager to assist."

Melissa Kreps, Century Container


"I was working a weekend for the MAT and the computers went down. I couldn't check anyone in and the dosing nurse had to manually dose the clients. I called ECMSI, I let them know the situation we had on our hands and they had a guy out in no time to get our system back up & running. So thankful! Great job!"

Jessica Young, Meridian Services


"Every time I have needed your services everyone was extremely helpful and professional."

Bonnie Warrington, Meridian Services


"ECMSI has given our computer systems a much-needed upgrade. They have done the majority of these upgrades at non-peak hours, not to interrupt our daily and needed obligations to the community we serve. ECMSI's response to our agency's needs have been professional and helpful."

William Stamp, Meridian Services


"Easter Seals Home and Community Based Services team relocated to our Boardman facility and the ECMSI Team did a fabulous job packing and moving our computers and getting us set up at the new location. ECMSI scheduled a team to work with our group to meet our specific needs and we were up and running the next day. Great job ECMSI."

Maureen Pusch, Easter Seals


"The folks at ECMSI are wonderful! I always have a friendly greeting when I call in. The technicians are patient and extremely kind. Even if I call with a problem that is a very easy fix, they are never condescending. I know that any issue I have will be resolved very quickly. I'm treated more like a friend than merely a customer."

Brenda Zyvith, Roth-Blair


"I called the other day because I was having trouble with my computer, it was running very slow. Adam fixed some things and requested a memory for my computer to run better. He was helpful and knowledgeable."

Angie Paynter, Meridian Services


"The staff at ECMSI is very knowledgeable, friendly and courteous. They respond in a timely manner and work with a sense of urgency."

John Grossman, Gia Russa


"I recently called in to update my Adobe Flash Player. The technician was able to remote into my computer and run all the updates that I needed. After the updates I was able to easily view the webinar that I was attending."

Laura Fauss, Columbiana County Health Department


"I was having an issue logging on from home to get my emails. I brought my personal computer into work and ECMSI took the time to set-up my computer to access my work email. It was very helpful especially when I unexpectedly had to be out of the office for a few days. I was able to be there for my family and still keep updated on work happenings. Thank you ECMSI!"

Jennifer Roberts, Easter Seals


"ECMSI is a very professional and efficient company when it comes to taking care of any problems with our network."

Chuck Pregibon, Meridian Services


"Working at a community mental health agency where it is vital to access our information portal for both electronic client information and submitting progress notes. After a Java update I was unable to do so, and even with an above average knowledge of all things computers could not access our portal. The staff at ECMSI responded quickly and allowed me to get back to my work with little delay."

Jess Horkey, Turning Point Counseling Services


"All my experiences with you have been great. Reaction time has been quick and the support is great. Thanks for the great service."

Gayle Viser, Century Container


"ECMSI navigated with me from the beginning of my problem until a solution was found. The tech was friendly, helpful and didn't seem to be in a hurry. He followed up regularly and put my mind at ease that a solution would soon be made. I would highly recommend ECMSI to anyone who uses a computer."

Karen Morris, Harrington, Hoppe, & Mitchell


"I am not the best at trouble-shooting computers and your staff is great in helping me and very patient."

Kelly Reece, Easter Seals


"We chose ECMSI as our IT partner. As a no profit agency, we have to always be vigilant with our operating practices. Not only am I satisfied with the cost of the project, I am also satisfied with the service provided..."

Todd A. Marian, COO, Help Hotline Crisis Center


"Steve does a great job, he is very helpful."

Marie Bryer, Easter Seals


"ECMSI has a very knowledgeable staff and has always been very accommodating when we are in crisis. An added bonus, they even help us with planning future technical projects. I don't know what I'd do without them!"

Annie Manley, Meridian Services


"At my company we have many issues that arise at any given time during the day. it is very crucial that I have them corrected asap. I have YET to have an issue that your team was not able to fix. Everyone at your company is very knowledgeable regarding all aspects of computers and networks. Great service!!"

Ed Horodyski, Gia Russa


"I'm absolutely happy with this system, the one we had before was so inconvenient especially with the spam mail. At times I would get important messages in the spam inbox and would miss a lot of important messages. I love this system and the idea of having total control and the safety to my e-mail account. It filters out those spam where I don't have to go in and delete e-mails because the system does it without me having to do it. The safety protection is awesome."

Brenda Gray, Help Hotline


"When we made some changes to our system, I am not computer fluent enough to know exactly what they did, but the transition was seamless. We never missed a beat in our client or patient care."

Carol Flores, Meridian Services


"In a recent urgent situation, service was exceptional and the problem was resolved with the strong assistance of Matt Worley saving our company additional down time and allowing us to service our customers in the expedient manner to which they are accustomed."

Georgia Tranquillo, Comp One


"Comp One has been extremely satisfied with the level of attention and service we have received from ECMSI. We would highly recommend them."

Dawn Damron, Comp One


"They are great! Matt, Matt & Tom have all been very helpful whenever we need them. Thanks guys!"

Rochelle K., Comp One


"The technicians are always very friendly and helpful. Sometimes IT people think everyone should be a computer genius and tend to talk down to you, but your technicians always take the time to answer questions and are more than willing to teach. They have taught me shortcuts to use to make my job easier. They explain things in terms even the computer illiterates like myself can understand! :)"

Nancy Turner, Comp One


"ECMSI offers outstanding customer support and tackles the task of defining the exact problem and resolving the issue in a timely manner!"

Tara Vigarino, Gia Russa


"Your company as a whole is absolutely wonderful from your friendly, knowledgeable staff to your strong community service. We are lucky to have you as our IT support."

Tricia L., Easter Seals


"Time and again, they have come to my rescue! ECMSI employees are always cheerful and helpful."

Ankle and Foot Care Centers, Columbiana


"Always very efficient and courteous every time I call or e-mail with a problem or computer question. Thanks."

J. Eaton, Meridian Community Care


"The ECMSI staff is friendly, fast and effective in working with the computer/ technical needs of organizations and business."

P. Petras, Help Hotline


"The staff of ECMSI are very responsive when I phone for service. It's convenient when they just "remote in" and look at the problem I'm calling about. They are very friendly and keep me running--I am dead in the water without my computer."

L. Richter, Meridian Community Care


"The last service calls seemed to be mind bogglers, but after time, it was taken care of and even fixed an old mind boggler that couldn't not be taken care of for me. Way to go – ‘killing 2 birds with 1 stone’!"

P. Burke, Easter Seals


"When I have had a problem, I have gotten an immediate response and the representatives have been very cordial."

N. Pilger, Meridian Community Care


"Every time I have called for help, the problem was always diagnosed and solved within minutes. I would strongly recommend EMSCI to anyone who is in need of qualified computer networking."

A. Lang, The Culinary Arts Center


"You guys are doing a great job!!!"

Art C., Gia Russa Specialty Foods


"This is the first time I’ve called the help desk and they were very helpful and efficient. I am an on-call scheduler and normally work from home. They needed me in the office today and when I had a problem with my computer, they really helped get it fixed quickly."

L. Robich, Easter Seals


"When the computer goes down... I am always relieved to speak to a human being on the other end of the line instead of being prompted... that human voice always gives a little reassurance!! THANKS SO MUCH for ALL you guys do!!"

A. Pounds, Meridian Community Care


"ECMSI has always been very professional and prompt whenever I have needed them. I never feel frustrated or disappointed in ECMSI. I know that when I call, everything will be okay. I have all the trust and faith in them. I highly recommend them to everyone who is or who has been upset or frustsrated with their vendor. A very warm and friendly experience from the secretary to the tech and management - U R Great!"

Ankle and Foot Care, Niles


"It's awesome to have ECMSI located very close to our office, we always receive personal attention and are treated very respectfully. We rarely have 'down' times and when it does happen, it is resolved very quickly and we are able to get back on track. Everyone was very helpful. Thank you ECMSI."


Marie, Easter Seals


"ECMSI has been a life saver for me when I have problems. Several times, my computer has frozen on me and after a quick call to the help desk; the problem has been taken care of quickly. Always friendly and helpful."

Howard, Carney-McNicholas


"We have had great service with ECMSI. They are fairly new to us and we could not be more pleased with their timeliness and knowledge."

Donna S., Comp One


"I would suggest ECMSI to everyone. No matter when I call, or how many times I call, everyone is very friendly and courteous and gets back to me quickly and are very knowledgeable on all problems and solutions. Staff extremely great. It is a pleasure working with them now and in the future. Keep up the good work."

Lynn, Ankle and Foot Care Centers


"You all are terrific and knowledgeable. In the past, I have always feared it when an IT person "touched" or tried to fix my computer, because after they fixed it, there were always other problems....this does not happen with your staff!!! Love you guys!!!! You make me feel safe using my system; and when it fails, you have always fixed it so quickly that it felt seamless to me....thank you all so much for such great service and knowledge!!!!"

Peggy M, Gia Russa Specialty Foods


"The service we receive from ECMSI is outstanding. The staff members are all extremely helpful and knowledgeable. They approach a support issue with the attitude that my problem is their problem."

C. Santangelo, Easter Seals


"I want to say how nice it is to have an actual human-being answer the phone! Laurie is always friendly and kind and concerned that I get the help that I need. And what can I say about Tom? He is the best--brilliant, kind, considerate, fantastic sense of humor, and a generally all-around nice guy! Usually when I call there, I'm in panic mode because of a problem, and I can always depend on Laurie, Tom, Matt, Dave--actually everyone there to help -- I feel like I'm calling friends when I call there! Thanks for everything!!"

Carol R., St. Christine Church


"I believe the employees of ECMSI go above and beyond to understand our company's needs. They give great advice and support on daily and project related needs and issues. I have always been happy with the timeliness of their responses."

A. Manley, Meridian Community Care


"Your staff has always been very efficient in helping with our needs at St. Christine Parish. Thanks."

Colleen R., St. Christine Church


"Matt has always been able to fix any problem I have had with professionalism and he seems to be a young little genius when it comes to computers. Thanks Matt!"

N. Montagna, Help Hotline


"Ralph Blanco has provided TP all our technical assistance for our computer system for over ten years and has been outstanding in the service he's provided."

J. Sylvester, Turning Point Counseling


"ECMSI is an honest and efficient service. The techs are knowledgeable and friendly. I would recommend ECMSI to any company looking for expert service for their computer systems."

T. Ramun, Old North Church


"When I have problems getting signed on my computer and when things popped up on my PC that shouldn't , I message the Tech or call and they call me right back in no time and fix the problem. The Techs that come to our office are very friendly and very knowledgeable. I would recommend your service to anyone. Thank you for your services."

K. Rounds, Meridian Communuity Care


"During a recent upgrade which involved changing out my laptop, I experienced a variety of problems with my new PC. The technicians at ECMSI were resilient and determined to solve my problems. Some of the problems were related to software glitches, but there was also a problem with the PC itself. The guys responded quickly while sharing their knowledge to get things straightened out for me. I appreciate their timely response and professionalism. Thank you. "

Jerry Burnett, Facilities Manager, Meridian Community Care


"Thank you for your excellent service."

E. Drugan, Columbiana County Board of Health


"The transition of Celtic to Easter Seals went smoothly as a result of technicians who were both knowledgeable and eager to assist our team. Your team listened to our issues and concerns and methodically worked through each of them. As a result, services to our clients were uninterrupted and our staff had the tools in place to keep business moving. Thank you ECMSI!!!"

M. Pusch, Easter Seals


"When I thought I had lost an important document in my files, ECMSI was quick to find it for me, much to my relief!"

K. Reece, RN, Easter Seals


"The staff at ECMSI is very knowledgeable, helpful and courteous. Any request or question I have is always handled in a professional, timely manner. They do a great job!"

D. Mengor, Meridian Community Care


"We have always received fast and friendly service from all of the techs and office staff at ECMSI. They are also very patient with those of us who are not computer experts! Thanks for the great service!"

Ankle and Foot Care Centers, Salem


"ECMSI has been so helpful and with all of the issues that have come up at Meridian. They are always available at the time of the first phone call. You can expect a friendly voice when you call, and also a knowledgeable person to direct you to whomever is available. Any experience that I have ever had with them has been positive, and I have always been given same day service."

J. Bertolini, Meridian Community Care


"Whenever I have needed assistance from the Help Desk, they have always responded quickly. I once had a virus in my computer so severe that the hard drive had to be taken back to the office for repair. Knowing how much I needed my computer to complete my job duties, they had it repaired and back to me within one business day. I really appreciate all that they are able to do for our company. Keep up the great work!!"

D. McGarry, Meridian Community Care


"Very nice and polite and always helpful when I have to call in."

D. Chuck, Columbiana County Board of Health


"We have been with ECMSI for many years and have watched this company grow and expand their services to accommodate their customer needs. Their customer service has evolved and they strive for 100% satisfaction and it shows with the work they have done for us."

Jamie H, Gia Russa Specialty Foods


"Whenever I contact ECMSI, the first person I talk to is Laurie and she is always so sweet and helpful and gets me as quick as possible to one of the guys at the help test. The ‘technical engineers’ are always very helpful and amaze me with their knowledge of the computer and the programs I use. I have been working mostly with Matt lately and I feel he is invaluable to my work at Ankle and Foot Care Centers. Thanks to all."

Betty, Ankle and Foot Care Centers


"I needed a remote desktop added to my computer for access into certain programs. The tech called and took care of it right away. And he was very friendly!! I appreciate great tech support!!"

C. Derthick, Easter Seals


"The ECMSI team rocks!!!!!"

Renee C., Gia Russa Specialty Foods


"ECMSI has gone above and beyond the call of duty with making house calls, after hours, when needed and necessary. You have put together a nice, young aggressive team with a 'can do attitude' that usually results in the proper solution. Thanks for the help and support."

Tom D., Gia Russa Specialty Foods


"Thank you for such a great staff."

Carole, The Georgetown


"It is a pleasure dealing with ECMSI. Any problems that I have had have been taken care of immediately and receptionist is very courteous."

Anonymous


"I haven't had any issues with service or support from ECMSI...very quick and friendly service!"

B. Newhouse, Meridian Community Care


"The relationship, experience and positive attitude that I have received at all times when needing assistance from the technician demonstrates the friendliness, knowledge as well as the engineers skills in communicating and completing the tasks to my satisfaction. Thank you for such excellent service."

J. Drugan, Columbiana County Board of Health


"No changes are needed; the service is always courteous and timely no matter how many times I have called in the same day. Thank you ECMSI that I can call any time and know I'll be treated as though I'm your only customer!"

Anonymous


"I have no suggestions at this time. I am very happy with the service we receive from the ECMSI team. They are always very professional and prompt in getting the issues corrected."

Renee C., The John Zidian Company (Gia Russa)

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Testimonials
Kim Myers, Meridian Services
"Great personalized service. Sometimes I think I have a stupid question or problem but I'm never treated like I do. It is so nice that I understand everything I'm be asked to do and I'm not made to feel I'm inept because I am not overly computer skilled. Thank you for your patience and helpfulness."
Sonya Cole, Meridian Services
"It is great to have a great company such as yourself work to make our lives here at Meridian better. Thanks for your timeliness and effective work. You all rock!!!"
Teresa Burk, Turning Point Counseling Services
"I was so impressed. They called very quickly and he fixed the problem remotely, while I was able to continue to focus on my work."
Brenda Zyvith, Roth-Blair
"The folks at ECMSI are wonderful! I always have a friendly greeting when I call in. The technicians are patient and extremely kind. Even if I call with a problem that is a very easy fix, they are never condescending. I know that any issue I have will be resolved very quickly. I'm treated more like a friend than merely a customer."
Karen Morris, Harrington, Hoppe, & Mitchell
"ECMSI navigated with me from the beginning of my problem until a solution was found. The tech was friendly, helpful and didn't seem to be in a hurry. He followed up regularly and put my mind at ease that a solution would soon be made. I would highly recommend ECMSI to anyone who uses a computer."
Dawn Damron, Comp One
"Comp One has been extremely satisfied with the level of attention and service we have received from ECMSI. We would highly recommend them."
Todd A. Marian, COO, Help Hotline Crisis Center
"We recently chose ECMSI as our IT partner. As a no profit agency, we have to always be vigilant with our operating practices. Not only am I satisfied with the cost of the project, I am also satisfied with the service provided..."
View Network Diagram
Jerry Savo, CFO, Easter Seals
"In the past year, ECMSI has improved our service to employees and our customers by developing a system that works with our business needs. The professionalism your staff has shown is second to none and Easter Seals is grateful for your assistance. We look forward to working with ECMSI in the future and continuing to build our relationship. Thanks again for all you do!"
View Network Diagram
Michael Vallas, Ankle & Foot Care Centers
"The quality of service we have received from ECMSI has been superb. Their technical support of our network and stand-alone systems has been first rate and affordable..."
View Network Diagram
See more testimonials >