If so, then you've landed at the right place. When you call ECMSI, your call is answered LIVE by a friendly, knowledgeable technician. ECMSI has over 20 years of experience working in the health care field and we are HIPAA Compliant. We have experience with multiple different EMR systems over various types of practices, including Primary Care, Podiatry and Mental Health.
1 We Always Answer Our Phones Live — At ECMSI we believe in providing a high standard of customer service, which means you should be able to speak with a real person and not a robot when you call in.
2 Average Hold Time is Less Than 3 Minutes — Your time is valuable. We know that you just want it to work so you can get back to work! Hold time to get to a technician is less than 3 minutes.
3 We Give You Peace Of Mind — Let ECMSI be your network watchdog. We have spent years curating the best possible security suite and believe it is second to none. In the past 5 years, we have had ZERO instances of network hacking from outside forces due to our excellent security tools and protocols.
4 Stabilizing and Rationalizing your IT Spending — Through our fixed-cost approach, ECMSI will remove "emergency service call" from your vocabulary and help to create more predictable IT spending patterns.
After switching to ECMSI our uptime has drastically increased.
I would highly recommend you and ECMSI. We previously were with an IT firm that was "cheaper". We had a tremendous amount of downtime and issues with cheap hardware failing. After switching to ECMSI our uptime has drastically increased leading to a more profitable business far offsetting the minor increase in IT expenses. While individuals believe they may be able to perform their own backups, I disagree that it is beneficial to an organization. There are certain things that you want to leave to the professionals and monitoring and backups are definitely one of those items. By not worrying about the backups and monitoring it allows the business more time to do what they do best, run their business. In addition to freeing up their time, it also allows piece of mind that the backups are tested and guaranteed to work.
ECMSI has maintained our backups, security and overall network health seamlessly.
As a non-profit who is funded through county mental health boards (which are levies controlled by the taxpayers), we are also funded by grants which we are awarded through foundations—either of which is not our money. We have to be very good stewards of that money which not only effects the programs we run but the operations of our company. I paid attention to price early on since it was a good size project for a small organization like ours. I was not only pleased with the cost as it fit right into my budget, I was very impressed with the service. I was very impressed with the entire ECMSI team. ECMSI has maintained our backups, security and overall network health seamlessly. ECMSI has been a great partner for me, they take a lot off my plate so I can attend to other business.
COO, Help Hotline
• How healthy is your network?
• Is it secure?
• How solid is your disaster recovery plan?
We offer a FREE network health assessment to answer those questions, show you where you are vulnerable and what our recommendations are to keep your network healthy and productive.
This is a “no-strings-attached” offer as a way to get to know us while helping identify areas of vulnerability.
Simply fill out the form and our friendly client services representative will contact you to schedule.
Following the assessment, you will receive a complimentary recommended action plan.