CM is not large enough to have their own IT staff and your organization fills our needs at a fraction of the cost. This includes issues with hardware as well as software and network issues. Since ECMSI has been partnering with Carney McNicholas, things have been much smoother. ECMSI may receive calls from any of our employees with issues and your staff is always quick to respond. If the issue cannot be solved remotely someone comes on site in a reasonable amount of time to fix whatever issues we may have. As for monitoring – in today’s environment this is a must. Unless you have a full time IT person at your service, companies need the service you provide. Your monitoring has provided CM with adequate security.