In healthcare IT support for hardware just like in software choice you definitely get what you pay for and support is everything! ECMSI is super easy to work with, very responsive, and knows who you are when you call! Tagging of all equipment makes it super easy too. We have had really really bad support and now we feel we're in great hands!
We were extremely uncomfortable that our data was open to hacking, that out backups were not "good", and our data was not secure. In the event of any type of audit our practice was at risk for not keeping patient data secure until ECMSI came onboard. We also had no anti-virus protection and it truly was a miracle we didn't obtain a virus & lose data.
Practice Manager, Comprehensive Physicians Associates
Price: As a non-profit, we spend our money very wisely. We always try to keep costs down as much as possible so that there is more money to provide services to our clients. Over the years we have had CEO change over and have looked into other options for our IT services. ECMSI has always come out being our best and most economical option. I can't imagine doing business without them now.
Systems Administrator, Easter Seals and Youngstown Hearing and Speech
Our internal data is one of our most precious organizational resources. In today's digital age, this precious resource is at risk due to unexpected hardware malfunctions, cyber-attacks, computer viruses, and more. Protecting and preserving our systems with a trusted partner offers a peace of mind that is almost impossible to quantify. Offsite monitoring allows us to focus on what we do best, rather than attempting to provide internal systems protection against threats that we don't often know even exist.
Executive Pastor, Old North Church
We too previously were with an IT firm that was "cheaper". We had a tremendous amount of downtime and issues with cheap hardware failing. After switching to ECMSI our uptime has drastically increased leading to a more profitable business far offsetting the minor increase in IT expenses.
Kudos to ECMSI. It is a huge relief to me that I do not need to worry about the day-to-day networking issues that I did in the past. It is done automatically at ECMSI. ECMSI takes care of it all.
Heller, Maas, Moro and Magill Co., LPA
Monitoring has been very useful to us. There are many times when things go down at night that you guys fix it and I won't even know it was broken until I came in the next morning and saw the email. Also we've had a few instances where we've gotten a crypto virus which locked half of our network share. Luckily we had pretty extensive backups and lost very little data. There has also been many times when we have deleted files that we needed or corrupted files, and because we had you guys manage our backups, it was very easy to obtain those files again. It's saved me a few times when I corrupted program files I were creating and didn't have my own backups. Also knowing that we could lose all 4 of our buildings and our data would be stored somewhere safe is very reassuring.
Computer Information Systems Supervisor, The Zidian Group
ECMSI has maintained our backups, security and overall network health seamlessly. In addition to keeping our network secure they deal with Time Warner so I don't have to. ECMSI has been a great partner for me, they take a lot off my plate so I can attend to other business.
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COO, Help Network of Northeast Ohio
You pay for great service at ECMSI and they monitor everything and do back-ups every evening so nothing gets lost. Just having the back-up system is worth the money because you know if something goes wrong your information will be restored. They monitor as if they were working right in your office.
Owner, Grace Exterminating
Everyone at ECMSI is knowledgeable, pleasant and easy to work with, even when I think that they are all speaking a "foreign" language! With ECMSI monitoring our system we haven't had any down time (knock on wood) due to outside forces. Also, we had an employee lose a large bid that he was working on. With ECMSI maintaining our back up they were able to restore the work. We lost minimal time and were able to get the bid out in time.
While you may not be the cheapest, in my opinion, your pricing is within reasonable limits. The service is available whenever an emergency arises. While most things can be handled remotely if it is necessary for someone to come on site that has always been done in a timely matter. I have never felt that we are being slighted by ECMSI and considering the numerous issues that they are responsible for in our Firm, I feel it is money well spent. While you may not notice the many issues that monitoring eliminates, I can see by tickets entered by ECMSI that it catches many problems before they actually become problems. I have actually had technicians call me over the weekend to tell me there is something wrong before anyone in our Firm realizes it. If the problem can be fixed remotely it is done so, if not a technician is there first thing Monday morning to fix the problem & eliminate or minimize down time.
Office Manager, Roth Blair Roberts Strasfeld & Lodge
In the end, we decided to go with ECMSI because you provided the most in-depth and professional presentation and clearly outlined what you would do for us. Since we have no qualified in-house IT staff, we chose to go with your recommendations and have ECMSI monitor our entire network. We're glad we did. After working with you for the past several years, I can tell you we have not even considered looking elsewhere. The service we have received has been top notch. We no longer have to worry about backups, viruses, data breeches, and the like. Additionally, we are notified when it's time to update our hardware or software. It's such a relief to have someone else keeping track of software updates and making sure we are always supported. It takes a tremendous load off us. Also, since we work with the government, we are highly regulated and audited on data security. ECMSI ensures that we meet every security requirement and is always available for us at audit time. If anything pops up at the office, we only need to make a telephone call or send an email and our issue is handled promptly either remotely or with a tech visit.
Comp One LTD
CM is not large enough to have their own IT staff and your organization fills our needs at a fraction of the cost. This includes issues with hardware as well as software and network issues. Since ECMSI has been partnering with Carney McNicholas, things have been much smoother. ECMSI may receive calls from any of our employees with issues and your staff is always quick to respond. If the issue cannot be solved remotely someone comes on site in a reasonable amount of time to fix whatever issues we may have. As for monitoring – in today's environment this is a must. Unless you have a full time IT person at your service, companies need the service you provide. Your monitoring has provided CM with adequate security.
Monitoring should be one of the first things you do to protect your company. If you're not protected it could be way more costly then what you are paying an IT company. Not to mention the peace of mind knowing your network is protected. The nice thing is, as you're being monitored 24 hours a day, most of your problems are fixed before you even become aware of it. When I took this job over at my company 2 years ago I was responsible for all the services and contracts and keeping them updated. I too thought IT services were high until I looked around. You definitely get what you pay for and ECMSI has done a wonderful job. We have not had any type of "expensive" problems thanks to the monitoring we receive. Our company is happy with ECMSI's services and would highly recommend them to any company.
ECMSI has been able to address almost every problem we have had and in a very timely manner. We also think it's important to have the personalized service that ECMSI gives us. I honestly believe that every company, no matter the size, should have some type of monitoring in place. We are a small business and have had a number of viruses and potential security breach issues that have been stopped thanks to the monitoring. If we haven't had the monitoring, we could have potentially lost some extremely important company information or given someone outside our company the opportunity to gain access to private company information such as financial records. Also, having you maintain our backups is very important to us. In the event of a catastrophic event where we lose our office/plant, we know that our financial records, etc. are backed up and will still be available. Monitoring and overall network health is also important to us for our day to day operations. We rely heavily on our computers and network functioning every day. Being down for more than a few hours significantly hurts our productivity so knowing that ECMSI is available to help when needed is very beneficial.
Director of HR, Environmental Specialists, Inc.
We have been a client of Executive Computer Management Solutions for over ten years. The quality of service we have received from ECMSI has been superb. Their technical support of our network and stand-alone systems has been first rate and affordable. In addition, ECMSI updated our website to match the professional image we were seeking. They have been very responsive to our needs and have consistently demonstrated an ethical approach in our business relationship. I make a point of recommending ECMSI to other companies.
Practice Administrator, Ankle & Foot Care Centers
Due to the recent economic pressures it was essential for us to update our IT capabilities and increase efficiency. ECMSI helped us do just that on nearly every aspect of our system. ECMSI has stabilized and secured our network and continues to assist us on many facility integrating IT related issues, as they arise. We would like to thank ECMSI for your continued management support of our systems and our staff.
Wesley J. Vins, MS
Health Commissioner, Columbiana County General Health District
Their program has afforded me the comfort of peace of mind, which is invaluable as a business owner. I now focus on running our business, rather than worrying about the next IT problem is going to arise.
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President, Prima Healthcare
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